Question 1

What are your shipping charges?

Accepted Answer

Shipping is free for orders above $150. For orders totaling $150 or below, there is a flat shipping fee of $8.

Question 2

How long does it take for orders to be dispatched?

Accepted Answer

Orders are typically dispatched within 2-3 business days from the date of placement. Any delays will be promptly communicated by our team.

Question 3

What should I do if I receive a damaged item?

Accepted Answer

If you receive a damaged item, please record a parcel opening video clearly showing the damage. We will address the issue on a case-by-case basis and provide a resolution accordingly. Issue must be reported within 24 hours of delivery.

Question 4

What is your refund policy?

Accepted Answer

All sales are final, and no refunds or exchanges are permitted.

Question 5

How do I report a defective item?

Accepted Answer

To report a defective item, provide a parcel opening video clearly showing the defect within 24 hours of delivery. We will assess the issue on a case-by-case basis. If the defect is confirmed, a store credit for the order amount will be issued for use against another product. You must return the original product, and our team will assist you with the exchange process.

Question 6

Can I request a refund or exchange for a product if I change my mind after purchase?

Accepted Answer

As stated in our refund policy, all sales are final, and no refunds or exchanges are allowed for change of mind.

Question 7

Do you offer order pickup option?

Accepted Answer

Next day pickup option is available from Cumming, GA. Please select pickup option at the time of placing your order. Our team will coordinate with you to schedule the pickup.

FAQ